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PRIVACY POLICY – Education4Paws


1. What Does This Policy Cover?

This Privacy Policy applies to personal data that we hold about you and the information that we collect through our website.

2. What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

3. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

  • The right to be informed about our collection and use of your personal data.

  • The right to access the personal data we hold about you.

  • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.

  • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold.

  • The right to restrict (i.e. prevent) the processing of your personal data.

  • The right to object to us using your personal data for a particular purpose or purposes.

  • The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.

  • The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

  • Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

4. What Data Do You Collect and How?

Depending upon your use of Our Site, we may collect and hold some or all of the personal set out in the table below, using the methods also set out in the table. We do not collect any ‘special category’ or ‘sensitive’ personal data or personal data relating to children and/or data relating to criminal convictions and/or offences. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  1. Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth, gender and passport details.

  2. Contact Data includes billing address, delivery address, email address and telephone numbers.

  3. Financial Data includes bank account and payment card details.

  4. Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

  5. Usage Data includes information about how you use our website, products and services.

  6. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

5. How Do You Use My Personal Data?

We collect personal data about you when you access our website, register online, contact us or send a query via our website, send us feedback, purchase services from us, complete a new client questionnaire or insurance form, or verbally or in writing inform us of a change in circumstance (for example if you move house and would like us to update your address). We may also collect personal information about you such as your name, address and contact details from your referring veterinarian where you are referred to us by them to provide our services. The personal information we collect about you depends on the particular activities carried out through our website or the services we provide to you. This information includes:

• Your name, names of your family members, home address, email address, and telephone numbers.

• Bank account and payment details.

• Notes about communications with your veterinary practice

• Details of any feedback you give us by phone, email, post or via social media.

• Information about the services we provide to you. Please note, the term ‘personal data’ covered by GDPR does not include information about animals. We use this personal information to:

• Create and manage your account with us.

• Verify your identity.

• Provide our services to you.

• Provide information to or correspond with your insurer on your behalf.

• Notify you of any changes to our website or to our services that may affect you.

• Improve our services.

6. Information about the use of Cookies on this site:

This site uses google analytics cookies. You can find information about “How Google uses data when you use our partners’ sites or apps”, here: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

6. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept whilst you are a customer and for three years after you are a customer.

7. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data within the UK. This means that it will be fully protected under the Data Protection Legislation.

8. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions:

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

We may sometimes contract with the following third parties to supply certain products and/or services.

Where we provide services to you and you have been referred to us by a veterinarian, we will share information which may include personal information with the veterinary practice which referred you to us. This data sharing enables your referring vet to be kept informed about our discussion and plan for the treatment of your pet. This allows a continuity of care and is in your pet’s best interest. We may share your name and contact details and, if appropriate our case notes, with other professionals in the veterinary sector where we have agreed this with you, for example where we deem it appropriate to refer your pet to another field of veterinary medicine.

We may share your name, contact details and, if appropriate our case notes, with another training professional (for example a dog trainer), if after discussion with you, we mutually decide this would benefit your pet.

We may share your personal data with your insurer where you ask us to assist you with an insurance claim.

9. Can I Withhold Information?

You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

10. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses [include].

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

This information is not shared with any other third party other than the referring Vet, specialist referral Vets, and your pet insurer should a claim be made by you. 

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